‘Alexa, when’s my next viewing?’
Purplebricks teams up with Amazon Alexa to provide customers with instant updates
Purplebricks, the UK’s leading estate agent and industry disrupter, today announces it has teamed up with Amazon Alexa so that customers can use voice assistance to receive updates on the sale of their home.
Purplebricks’ customers can interact with the Purplebricks’ skill for Alexa to answer a range of questions about the sale of their house, including:
“What viewings do I have today?"
"How is my property performing?"
"What new messages do I have?"
Purplebricks has developed this technology in response to feedback around how customers prefer to receive updates about their property. In a recent customer survey of over 2,000 Purplebricks customers, almost half (48%) said they wanted to receive updates about their house sale either once or a few times a day. Almost 60% (59%) of people said they would prefer to receive electronic updates about the sale of their home via an app or other device.
Access to this information through the Purplebricks skill for Alexa complements the support customers already receive from six hundred Purplebricks local property experts. Customers will be able to receive real time updates on their house sale, with a simple voice command.
Vic Darvey, Purplebricks CEO said,
“Most areas of our lives are already digitized - at the touch of a button we can check our bank balance, book a taxi and order groceries. Yet when it comes to the property market, many things rely on manual processes and outdated technology.
“Through our app and now with a voice command to Alexa, homeowners have a transparent and convenient process, and can receive an update in seconds. Our local property experts are still there every step of the way too, with this technology helping to reduce admin and giving our experts more time to support customers in other ways.”
ENDS -
For more information, please contact the Purplebricks press office:
E: ukpress@purplebricks.com T: 0121 794 3934
Purplebricks is the UK’s leading hybrid estate agent and offers customers a transparent and convenient way to buy, sell, or let. Purplebricks gives customers the combined support of Local Property Experts, an online platform, voice assistant capability and a central customer service team. More information can be found at www.purplebricks.co.uk.
Appendix
The questions Purplebricks customers can ask with the cue “Alexa ask Purplebricks” are:
"How many viewings do I have today?" / "What viewings do I have today?"
"How many viewings do I have tomorrow?" / "What viewings do I have tomorrow?"
"When is my next viewing?"
"How many new messages do I have?"
"How is my property performing?"
"What is the customer contact number?"
"What is the technical support number?"
