FAQ

All enquiries concerning your shareholding should be directed to the Company's Registrar, Link Group.

During this challenging time, extra pressure is being put on telephone services. Therefore, to help those shareholders who need it the most, please can we encourage you to make use of the online Share Portal.

To access your shareholding via the Share Portal click here. The Share Portal contains a help centre full of useful information and answers to frequently asked questions, which can be accessed without needing to login first.

To access and view specific information on your shareholding you will need to log in first. If you have forgotten your username or password then click on the forgotten username or password links.

New users will first need to register; you only need three pieces of information – your surname, postcode and Investor Code. Your Investor Code is a unique number that you will have received on previous communications from Link, such as share certificates or dividend tax confirmations. Once you are logged in you will be able to self-service with ease.

If you do need to call the helpline our agents will be available for you to speak to; it may just take a little longer to get through than normal.

 

Link Group

10th Floor
Central Square
29 Wellington Street
Leeds
LS1 4DL
Tel: 0371 664 0300*

* Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate.  Lines are open between 9:00am - 5:30pm, Monday to Friday excluding public holidays in England and Wales.

Email: shareholder.services@linkgroup.co.uk

A stock transfer form and guidance notes are available here. Please print a paper copy, complete and sign the form and the send it to our Registrar together with your share certificate(s).

Please Note: Where the transfer is for a cash consideration you will need to seek advice about the payment of stamp duty. Contact your local HM Revenue and Customs office for further details.

Further information can be obtained from the website or by calling Link Group on 0371 664 0300*.

*Calls are charged at the standard geographic rate and will vary by provider. Calls outside the United Kingdom will be charged at the applicable international rate.  Lines are open between 9:00am - 5:30pm, Monday to Friday excluding public holidays in England and Wales.

Our Registrar can provide you with information about the current value of your shareholding, shareholding details and share transaction history. Alternatively, you can access this information online by visiting the Link Share Portal www.signalshares.com where you can also view your portfolio, change registration details, vote by proxy and register an email address to receive future shareholder communications and reports via the internet rather than by post.

Online

If you have already registered on SignalShares, you can log in to change your address. Once logged in, click on "Manage your account" at the top of the screen and then select "My details" to change your address.

If you haven’t registered you can do so and update your address immediately. Go to the home screen and follow the link to ‘register an account’. You’ll need to enter your investor code, surname and postcode – enter the postcode we have registered for you rather than your new details.

Phone

Call our Registrar's helpline on 0371 664 0300* and select the option to change your personal information.  

To locate and help you, our Customer Service team will need to complete a security check – have your personal details ready.

Post

Please write to our Registrar at the address below:
Link Group, 10th Floor, Central Square, 29 Wellington Street, Leeds LS1 4DL
Make sure that your letter includes:

  • Reference to Purplebricks Group plc, the company that you hold shares in
  • The name of the shareholder
  • The signature of the shareholder or legal representative
  • The previous and new address

You do not need to send any documentation such as the share certificate with this request. The change will be processed within five days.

Please inform our Registrar by sending a copy of the death certificate together with a sealed copy of the Grant of Representation. The name of the deceased’s personal representative will be substituted on the share register while the estate is finalised.

Further information in connection with obtaining a UK Grant of Representation may be obtained from the following address:

Principal Registry
Family Division
2nd Floor
Somerset House
Strand
London WC2R 1LP

Tel: 020 7947 6939

Share dealing

Purplebricks does not currently offer a low cost dealing service. Shareholders should contact a stockbroker, or alternatively your bank which may have a share dealing service.  Alternatively, if you meet the eligibility criteria, you can trade through Link Market Services Trustees Limited (LMSTL) dealing service. LMSTL's dealing service is available to private individuals resident in the UK, the Channel Islands and the Isle of Man (or any other jurisdiction at LMSTL’s discretion) who hold shares in a company for which Link Market Services provides share registration services, or a nominee programme administered by Link Market Services Trustees Limited.

The latest and historical share prices are available in our Share price centre.

Yes, our Registrar, Link Market Services Limited, offer an online and telephone facility to provide shareholders with an easy to access and simple to use service. There's no need to pre-register and there are no complicated forms to fill in. The online and telephone dealing service allows you to trade "real time" at a known price which will be given to you at the time you give your instruction.

To deal online or by telephone all you need is your surname, Investor Code reference number, full postcode and your date of birth. Your Investor Code can be found on a recent share certificate, statement or tax voucher. Please have the appropriate documents to hand when you log on or call, as this information will be needed before you can buy or sell shares.

For further information on this service, or to buy and sell shares, please contact:
www.linksharedeal.com (online dealing)

UK: 0371 664 0445 (calls are charged at the standard geographic rate and will vary by provider).

Ireland: lo-call 1 890 946 375

Outside UK: +44 (0) 371 664 0445 (calls outside the UK are charged at the applicable international rate)

Lines are open Monday – Friday 8:00am – 4:30pm

Email: info@linksharedeal.com

Full terms, conditions and risks apply and are available on request or by visiting https://www.linkgroup.eu/

Link Group is a trading name of Link Market Services Trustees Limited which is authorised and regulated by the Financial Conduct Authority and which is also authorised to conduct cross-border business within the EEA under the provisions of the EU Markets in Financial Instruments Directive. Registered office: Link Group, 10th Floor, Central Square, 29 Wellington Street, Leeds LS1 4DL. Registered in England and Wales No. 2729260.

More information

You can either download a copy of the report from the Results, reports and presentations page, or you can request a hard copy by contacting our registrar, email: shareholder.services@linkgroup.co.uk

Under the Financial Services and Markets Act 2000, we are not authorised to provide advice to investors on share dealing. For advice on dealing, please contact your stockbroker or independent financial adviser.

For information about the next AGM please visit the Financial calendar section of our website.

As a shareholder, the AGM is your opportunity to become directly involved in certain Company decisions. You will be asked to vote (either in person or by poll) on important matters and you may also ask the Board of Directors questions.

If you are unable to attend the AGM in person you may still cast your vote on all the resolutions, by completing and returning the proxy form. Alternatively, you can vote electronically using the link provided in the AGM section of the website. Casting your vote by proxy will not prevent you from attending and voting at the AGM.

Purplebricks reports twice a year with announcements covering the six months to 31 October in December and the full year to 30 April in late July/early August. For key dates please visit the Financial calendar.

If you still require hard copies of the Annual Report & Accounts after viewing it online you can register to use the Link Share Portal www.signalshares.com where you can set your preference to receive hard copies by post under the eCommunications section of Update Your Details. You can also request a hard copy of the report from the Company Secretary.

Yes, you can register your preference to receive shareholder communications electronically by registering to use the Link Share Portal www.signalshares.com and setting your preference to receive notification by email via the eCommunications service under the eCommunications section of Update Your Details. You can also stay up to date with news relating to Purplebricks by visiting the RNS section of our website and registering your email address to receive updates.